SHIPPING & DELIVERY POLICY

Last updated September 05, 2024

 

This Shipping & Delivery Policy is part of our Terms of Use (“Terms”) and should be read alongside our main Terms: http://timemadness.com/terms/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

Handling Time:

  • In Stock Watches: Orders are processed and dispatched within 1-2 business days.
  • Classic Watches (Not in Stock): Orders are processed within 5-7 business days.
  • Complex Custom Watches: Orders are processed within 7-10 business days due to the complexity of the craftsmanship.

Shipping Methods:

We offer the following shipping options:

  • Standard Shipping: Available on all orders, handled via La Poste/Colissimo for most destinations.
  • Express Shipping: Available for an additional cost, automatically calculated at checkout, using Chronopost, TNT, or UPS depending on the destination.

Please note that shipping times may vary depending on the destination and shipping method chosen.

 

Free Shipping

We offer free standard shipping on all orders.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is valid on international orders, except for the following countries:

  • China
  • Nigeria
  • Vietnam
  • Angola
  • Bangladesh
  • Cote d’Ivoire
  • Ghana
  • Iran
  • Yemen
  • Somalia
  • Rwanda
  • Niger
  • North Korea
  • Libya
  • Mali

For customers outside the countries mentioned above, you may be subject to additional taxes and duties over which we have no control. You are responsible for complying with the laws of your country and will be responsible for any additional costs or taxes incurred.

 

DELIVERY TIMES

 

DestinationStandard Shipping (La Poste/Colissimo)Express Shipping (Chronopost, TNT, UPS)
France2-3 business days1-2 business days
Europe3-5 business days1-3 business days
North America7-10 business days3-5 business days
Asia (excluding restricted countries)7-15 business days3-5 business days
Australia & New Zealand10-15 business days5-7 business days
Rest of the World15-20 business days7-10 business days

Please note that these are estimates, and delivery times may be longer due to customs delays or other unforeseen circumstances.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: http://timemadness.com/refund/.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: